E109: KPIs for Your Agency’s Operations Team

KPIs for Your Agency’s Operations Team

Do you want to manage your agency’s operations team more effectively?  Managing a team, regardless of size, is always challenging. I know of this dilemma as I went from a small team of 12 to 90 people at DUDE.  What you’ll need, though, are the right KPIs to make the management of your agency’s operations […]

E108: KPIs for Your Customer Experience Team

KPIs for Your Customer Experience Team

Are you concerned about keeping your customers happy and satisfied with your agency’s service?  Your customer experience team plays a very important role to accomplish that.  You see, after suffering a 16% customer churn rate, our customer experience team managed to get it down to 2%. And this has dramatically changed our agency business for […]

E106: How to Maintain a Healthy Mindset as a Leader During Difficult Times

How to Maintain a Healthy Mindset as a Leader During Difficult Times

These are difficult times. And as a leader who has a team that’s depending on you, you can’t just quit. It is your responsibility to keep going.  This is why it’s so important that you have the right mindset. It is what’s going to help you navigate through the challenges that these times bring.  In […]

E105: How to Price Out Website Projects to Maximize Agency Profit

How to Price Out Website Projects to Maximize Agency Profit

Profitability should be an agency business’s focus from the outset. The challenge, however, is that a lot of agency owners struggle with maximizing profits especially with their website projects.  One of the biggest reasons for this dilemma is undercharging. And we’re not just talking about undercharging by a couple of bucks, but by the thousands […]

E104: How to Grow Your MRR to 6 Figures in 60 Days

How to Grow Your MRR to 6 Figures in 60 Days

July was one of our slowest sales months, but it wasn’t a reason for us to freak out. We knew we had the money needed to cover everything so we can continue running our agency business. This sounds like a dream for most agency owners, but the reality is you can also get to this […]

E103: Strategies to Grow Your Brand Up to $50 Million

Strategies to Grow Your Brand Up to $50 Million

Scaling your business is challenging if you don’t know where to begin and what to do. But with consistency and willpower, gaining millions in revenue is achievable. However, you don’t have to spend all of your time working for your agency to the extent you don’t have time to build relationships and have a fun […]

E102: 7 Signs You Should Shut Down Your Agency

7 Signs You Should Shut Down Your Agency

Being aware of the traits that you should not have if you’re to set up an agency is just as important as knowing the must-have qualities to build one. Having this knowledge will save you from the trouble of incurring irreversible losses and suffering a miserable life in the long run. In this episode, Chris […]

E101: Your First 90 Days with a New Employee

Your First 90 Days with a New Employee

What does onboarding an employee look like? Do you automatically hand them all the work to do on the first day? Hiring a new person on the team is a tedious task, but it shouldn’t stop there. Now that you have them, it’s time to set them up for success.  Chris Martinez talks about the […]

E100: CFO Best Practices to Increase Your Agency Profitability Fast

CFO Best Practices to Increase Your Agency Profitability Fast

Agency owners understand that making a sale is easy but growing your profitability is insanely difficult. The numbers game will either make or break your agency and so there has to be a conscious effort in place to understand the financial aspect of your business. You may find it difficult if you are not into […]