Customer Experience Executive

If you work with us your main goal will be to ensure our client’s satisfaction working closely with our operations to ensure outstanding delivery of our promises to our clients. 


  • Calling and emailing clients for check-ins
  • Maintaining customer database
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

The skills and requirements:

  • High school degree
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Our offer:

  • Remote or work in the office in Tijuana
  • 12,000 – 14,000 mxn per month
  • Full time schedule
  • Monday to Friday from 8 AM – 5 PM PST in colonia Madero (Cacho)

If you are interested and you meet the requirements, send us an email to with your updated CV in English, indicating the position “CX Executive” in the subject of the email.