If you work with us your main goal will be to ensure our client’s satisfaction working closely with our operations to ensure outstanding delivery of our promises to our clients. 

Responsibilities:

• Calling and emailing clients for check-ins
• Maintaining customer database
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

The skills and requirements:

• High school degree
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Our offer:

• Remote or work in the office in Tijuana
• 12,000 – 14,000 mxn per month
• Full time schedule
• Monday to Friday from 8 AM – 5 PM PST in colonia Madero (Cacho)

If you are interested and you meet the requirements, send us an email to jobs@dudeagency.io with your updated CV in English, indicating the position “CX Executive” in the subject of the email.