Between myself and other multi-agency owners like you, we can all agree that churn in the business is an issue. Low churn rate, and client cancellations, are typical for those who break several 7-figure rates.
In today’s episode, I talk about all the things you can do to lower your churn rate and grow your agency.
So, if you’re looking to reduce those cancellations and fix your churn rate, you’re going to want to listen in.
00:00 – Intro
05:55 – How to Calculate Your Churn
07:26 – Cancellations That Agencies Can Control
09:52 – Reasons Why People Cancel Your Agency
09:56 – Reason #1: Having the Wrong Expectations
12:15 – Reason #2: The Client Doesn’t Trust You
15:45 – Reason #3: Clients Are Not Getting Results
17:26 – How to Fix Churn Problems
21:30 – Outro