Between myself and other multi-agency owners like you, we can all agree that churn in the business is an issue. Low churn rate, and client cancellations, are typical for those who break several 7-figure rates.

In today’s episode, I talk about all the things you can do to lower your churn rate and grow your agency. 

So, if you’re looking to reduce those cancellations and fix your churn rate, you’re going to want to listen in.

Discussion Points:

00:00 – Intro

05:55 – How to Calculate Your Churn

07:26 – Cancellations That Agencies Can Control

09:52 – Reasons Why People Cancel Your Agency

09:56 – Reason #1: Having the Wrong Expectations

12:15 – Reason #2: The Client Doesn’t Trust You

15:45 – Reason #3: Clients Are Not Getting Results

17:26 – How to Fix Churn Problems

21:30 – Outro