If you work with us your main goal will be to ensure our client’s satisfaction working closely with our operations to ensure outstanding delivery of our promises to our clients. 

Responsibilities:

• Calling and emailing clients for check-ins
• Maintaining customer database
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

The skills and requirements:

• High school degree
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Our offer:

• Remote or work in the office in Tijuana
• 12,000 – 14,000 mxn per month
• Full time schedule
• Monday to Friday from 8 AM – 5 PM PST in colonia Madero (Cacho)

If you are interested and you meet the requirements, send us an email to jobs@dudeagency.io with your updated CV in English, indicating the position “CX Executive” in the subject of the email.

We are looking for two Bilingual Executive Assistants.

This position is ideal for someone looking for an opportunity to learn alongside a company that is improving and growing through every new step. The ideal candidate will have an undeniable hunger for absorbing as much as possible from our leaders.

So if you describe yourself as a self-starter with a history of providing solutions to problems. You have a high ability to adapt and work well in both fast and slow paced environments. You are trustworthy, reliable, good with numbers, comfortable with new emerging tasks, and you want to be part of a company that values your critical thinking skills, then you will highly enjoy working with us!

Responsibilities could include, but are not limited to:

• Light HR activities like assisting staff inquiries and requests.
• Communicating with external clients and providing solutions on behalf of the leadership team
• Support company leaders with planning and  execution of online and in person events
• Assistance with bookkeeping and finance related activities
• Support and execution of daily office operation tasks
• Follow up on tasks assigned to other departments
• Manage and schedule calendars
• Keep track and update C-level executives about their daily activities and commitments.

The requirements:

• Already living in Tijuana, B.C.
• Speak and write fluent English
• Proactive and outstanding problem solving skills
• Detail-oriented
• Possess honesty, integrity and a BIG desire to help others
• Willingness to be trained

Desirable (not required),  if you don’t have these skills we can train you:

• Microsoft Office, G-Suite and other tools
• Use Google Calendar and set appointments for yourself and others
• Any accounting experience
• Visa and/or Sentri

Our offer:

• 15,000 – 18,000 mxn per month
• Full time schedule (hybrid)
• Weekends off
• All law benefits
• 15 days of vacation
• Savings plan
• Online psychology clinic

This position is Monday to Friday from 8-5 pm in colonia Madero (Cacho). 

Where/How to apply:

If you are interested and you meet all the requirements, send us an email to jobs@dudeagency.io with your CV, indicating the position “Admin Assistant” in the subject of the email.

If you are looking to start your career in IT recruitment, possess a great attitude to learn, consider yourself an overachiever who doesn’t need much supervision and you think you have the overall soft skills necessary for a position like this, we want to speak to you and train you!

As an IT Recruiter your main goal will be to learn and execute the processes related to our talent acquisition, develop and implement tools to achieve successful staff recruitment. Create, establish and manage different recruitment and selection processes, from job descriptions, job posts, handling email and phone interviews. Filter and preselect the ideal candidates to fill different vacancies.

Responsibilities:

• Support in activities related to recruitment and HR
• Determine the characteristics and skills that candidates should possess
• Prepare and publish job offers on different platforms
• Recruit and filter suitable candidates for the different positions and thus fulfill the various requested requirements
• Use advertising to attract more candidates and engage them to move on to the next recruitment step
• Feed and keep the databases updated
• Keep the flow of information by constantly updating candidates
• Guarantee compliance with metrics and objectives
• Make sure new hires are a great cultural fit to our company

The requirements:

• Fluent English
• Good computer skills and know Microsoft Office and GoogleDocs/Spreadsheets
• Comfortable talking on the phone and video calls in English
• Able to use a calendar and plan appointments for yourself and others
• Detailed-oriented and have great time management skills
• Guarantee the fulfillment of vacancies in the established times
• Willing to learn and improve
• Able to solve any problem that comes your way with little supervision
• Positive attitude (NO BLAMERS OR PEOPLE WITH A VICTIM-MENTALITY)
• Must be proactive
• Able to work well under pressure
• Possess honesty and integrity and a desire to help others

Our Offer:

• 11,000-14,000 mxn per month
• Full time 
• 5-day work week
• Working hours are between 8am-5pm Pacific time
• 100% home office – work from anywhere in Mexico

Where/How to apply:

If you are interested and you meet all the requirements, send us an email to jobs@dudeagency.io with your CV, indicating the position “IT Recruiter” in the subject of the email.

As a WordPress Developer you will be creating and/or modifying various kinds of websites, from predetermined templates to eCommerce pages. Using different methodologies and platforms, mainly in WordPress, according to the needs of each project.

The Requirements:

• Fluent English
• WordPress -1 year experience
• PHP 
• HTML
• CSS
• Webflow
• Continuous and updated learning
• Organization skills
• Teamwork attitude
• Proactivity, collaboration and positive attitude. No Victim Mentality

Desired Experience (not required):

• Javascript
• Any additional web platform

Our Offer:

• 13,000-17,000 mxn per month
• Full time or part time hours, your choice
• 5-day work week
• 100% home office – work from anywhere in Mexico
• Working hours are between 8am-5pm Pacific time

Where/How to apply:

If you are interested and you meet all requirements, send us an email to jobs@dudeagency.io with your CV, indicating the position “Web Developer” in the subject of the email.

As a PHP WordPress Developer you will be creating and/or modifying various kinds of websites, from predetermined templates to eCommerce pages. Using different methodologies and platforms, mainly in WordPress using ACF, Gutenberg or just PHP code, according to the needs of each project.

The Requirements:

• Fluent English
• WordPress:
  • Using Genesis framework
  • Setting up email and setting sites live on certain hosting platforms
  • Doing “pixel perfect” development on WordPress and fast
  • Using github
  • Advanced PHP Skills
  • Advanced JS Skills
  • Theme Development from scratch
  • Plugin Development from Scratch
  • Advanced Custom Fields
  • Advanced Understanding of SQL queries and DB
  • Advanced understanding of WordPress nucleus (for example, hooks)
  • Custom Post Types
  • Whitelabel WordPress
  • Server based and coded speed optimization (No Plugins)
• HTML
• CSS
• Continuous and updated learning
• Organization skills
• Teamwork attitude
• Proactivity, collaboration and positive attitude. No Victim Mentality
• Webflow

Desirable but not required:

• Shopify / Liquid
• WooCommerce

Our Offer:

• 18,000- 23,500 mxn per month
• Full time or part time hours, your choice
• 5-day work week
• 100% home office – work from anywhere in Mexico
• Working hours are between 8am-5pm Pacific time

Where/How to apply:

If you are interested and you meet ALL requirements, send us an email to jobs@dudeagency.io with your CV, indicating the position “PHP WordPress Developer” in the subject of the email.

As a Graphic Web Designer you will design mockups for web content and create funnels (mainly Clickfunnels). You will create content for social networks, reading and interactive PDF’s.

The Requirements:

• Fluent English
• Photoshop – 1 year of experience
• Illustrator – 1 year of experience
• InDesign
• Continuous and updated learning
• Organization
• Teamwork
• Proactivity, collaboration and positive attitude. No Victim Mentality

Desired Knowledge (not required):

• Basic UX experience
• HTML and CSS notions.
• Adobe XD
• WordPress

Our Offer:

• 10,000-14,000 mxn per month
• Full time or part time hours, your choice
• 5-day work week
• 100% home office – work from anywhere in Mexico
• Working hours are between 8am-5pm Pacific time

Where/How to apply:

If you are interested and you meet ALL requirements, send us an email to jobs@dudeagency.io with your CV, indicating the position “Web Designer” in the subject of the email.

We are looking for leaders with an excellent service attitude, who have worked as a developer or web designer. As a team leader, you will be the communication point between our clients and your work team. This is made up of between 5-7 designers and developers and your main tasks will be to keep clients updated on the status of their projects, assign tasks to the team, supervise and review the quality of each project, support all members making sure that everyone has what they need to carry out their functions; evaluate, give feedback and results to operations management.

The requirements:

• Fluent English
• 2 years experience as a project manager
• Minimum one year of experience in web design or development
• Knowledge of HTML, CSS and WordPress
• Excellent time management, organization and service attitude
• Leadership and organizational skills 
• Communication skills, proactivity and assertiveness
• Effective problem solving

Desired Experience (not required):

• Marketing platforms, e-commerce, mail, etc.

Our Offer:

• 18,000 – 20,000 mxn per month
• Full time 
• 5-day work week
• 100% home office – work from anywhere in Mexico

If you are interested and you meet the requirements, send us an email to jobs@dudeagency.io indicating the position “Pod leader” as the subject of the email.