If you work with us your main goal will be to ensure our client’s satisfaction working closely with our operations to ensure outstanding delivery of our promises to our clients.
Responsibilities:
- Calling and emailing clients for check-ins
- Maintaining customer database
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
The skills and requirements:
- High school degree
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Our offer:
- Remote or work in the office in Tijuana
- 12,000 – 14,000 mxn per month
- Full time schedule
- Monday to Friday from 8 AM – 5 PM PST in colonia Madero (Cacho)
If you are interested and you meet the requirements, send us an email to jobs@dudeagency.io with your updated CV in English, indicating the position “CX Executive” in the subject of the email.